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CC: Root Cause Analysis, Incident Investigation and Human Error Prevention


Price includes combined course discount. Save 25% off the full price of $2,390 when you register three or more attendees. Team Discount cannot be combined with any other discounts or promotions.

This is a combined course of Root Cause Analysis and Incident Investigation and Human Error Prevention. Combine the two courses to save!


This is a combined course of:

  • Root Cause Analysis and Incident Investigation
    Learn to use the license-fee-free SOURCE™ root cause analysis methodology for investigating incidents. This methodology will help attendees initiate a root cause analysis incident investigation, gather data for investigating all types of incidents, collect data through interviews and parts analyses, apply powerful techniques for causal factor identification, avoid future incidents by developing appropriate recommendations to address causal factors and root causes, structure reports for optimum effectiveness, develop your data-trending process to identify systemic problem areas, and more.
  • Human Error Prevention
    During this 2-day course, attendees learn how to examine and categorize specific human errors to identify the conditions and situations that contributed to mistakes. Attendees also discover why most human mistakes are caused by error-likely situations, which typically stem from weaknesses in the policies/practices that influence how organizations select, train, supervise, communicate with, and design workplaces for workers.
    1.2 CEUs, 1.2 COCs, 2.0 CMs, ABIH approval #10-238
DURATION: 5 days

Dates & Locations

No courses scheduled at this time. Please view our course calendar for other relevant courses.



Root Cause Analysis and Incident Investigation

Day 1: 8:00 a.m. to 5:00 p.m.
  • Basics of incidents and investigations
  • Workshop: Identifying causal factors and root causes
  • Analyzing data (causal factor charting)
  • Workshop: Causal factor charting
Day 2: 8:00 a.m. to 5:00 p.m.
  • Analyzing data (cause and effect tree analysis)
  • Workshop: Using cause and effect tree analysis
  • Analyzing data (change analysis)
  • Determining root causes
  • Workshop: Identifying root causes using the Root Cause Map technique
  • Developing conclusions and recommendations
Day 3: 8:00 a.m. to 5:00 p.m.
  • Completing the investigation
  • Initiating the investigation
  • Gathering people, physical, paper, and position data
  • Overview of results trending
  • Selecting problems for analysis
  • Overview of developing and implementing an incident investigation program
  • Workshop: Simulated incident investigation
  • Using the RootCause LEADER™ software (optional)
  • Certification examination (optional)

Human Error Prevention

Day 4: 8:00 a.m. to 5:00 p.m.
  • Introduction
  • Goal of human error analysis
  • Understanding human error and its influences
  • What is human error?
  • Human error categories
  • Workshop: Categorizing human errors
  • Simple model of human behavior
Day 5: 8:00 a.m. to 3:00 p.m.
  • Analysis techniques
  • Error-likely situation checklist analysis
  • Walkthrough analysis
  • Workshop: Applying the walkthrough analysis technique
  • Guide word analysis
  • Workshop: Applying the guide word analysis technique
  • Prevention and mitigation strategies
  • Common human error prevention techniques
  • Organizational responsibilities for human error prevention and mitigation
  • Overview of human factors codes and standards
  • Workshop: Developing effective recommendations


Mr. David Hollaway - Human Factors Engineer, ABS Consulting

Mr. Lee Vanden Heuvel - Manager of Incident Investigation/Root Cause Analysis Services and Senior Risk/Reliability Engineer, ABS Consulting

Mr. James Rooney - Director of Training Services - Safety, Risk & Compliance, ABS Consulting

Mr. Robert Iddins - Security Analyst and Risk Engineer, ABS Group 

Ms. Julie Ott - General Manager, ABS Consulting

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