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Incident Investigation and Root Cause Analysis

A Leading Provider of Incident Investigation and RCA 

ABS Group is an experienced, trusted provider of comprehensive incident investigation and root cause analysis (RCA) services. We can manage your overall organizational response—leading the cause analysis effort, providing incident scene management, technical analyses and interfacing with regulatory and legal stakeholders.

Our safety, risk and compliance experts have written industry-leading guidelines, performed hundreds of investigations determining root causes and trained thousands of individuals from over 50 countries on how to handle incident investigations. Refer to our factsheet to learn more about our expertise.

With decades of experience working in asset-intensive industries, we help asset owners and operators investigate incidents impacting process safety, personnel safety, the environment, production and company reputation.

Solutions that Shed Light Before and After an Incident

Comprehensive Incident Response Services

Incident investigations are challenging given the random and often extreme nature of the events. Little is known at the outset, and the investigation depends on the physical evidence collected along with interviews and documentation. We offer comprehensive capabilities related to accident investigations. The typical scope of work centers on root cause analysis, but to facilitate this are activities ranging from evidence management; modeling of blast, fire and structural properties; as well as laboratory analyses.

Clients call us from around the world for incident investigation/RCA support when they:

  • Have a major accident or incident and need additional investigation expertise, technical expertise, regulatory interface support, and/or personnel
  • Know they will face issues with regulators, insurance companies, the public, the media, or customers
  • Know there is the potential for litigation
  • Have a chronic issue that they need assistance to effectively solve
  • Want an outsider's view.

We can help you effectively and efficiently improve performance while reducing the impact of an incident on your organization through our comprehensive incident response services:

  • Evidence and Incident Scene Management – incident scene documentation and access control management; evidence identification, collection and storage
  • RCA – analysis of data for cause; identification of casual factors, root causes, and recommendations, report development; tailored presentations
  • Technical Analyses – fire/explosion analyses; structural analyses; human factors; equipment inspections; mechanical integrity; process safety compliance, and many others
  • Documentation Management – manage investigation-related document library and respond to external group requests

RCA Training 

ABS Group offers a complete training solution for your organization's investigation and RCA needs. From simple to robust, we tailor the training to the needs of your organization and your personnel. We offer training for root cause analysts, front-line supervisors supporting investigations and managers performing reviews. We have provided investigation and RCA training to over 10,000 individuals through our worldwide, multi-language public and onsite courses and webinars. We provide ongoing support through our online resources, Root Cause Analysis Handbook and program support services.

Visit our Root Cause Analysis/Incident Investigation Training page for more information.


RCA Software Solutions

RCA Software Solutions

ABS Group has teamed with EXP to provide a comprehensive incident management system to identify and record information immediately when an incident occurs and facilitate the complete incident life-cycle to closure. The EXP software integrates ABS Group's SOURCE™ investigation techniques, including the Root Cause Map™ and SOURCE™ Investigator's Toolkit. The web-based software provides multi-language and mobile interfaces.

The incident management system module can be purchased as a stand-alone or integrated with EXP's integrated compliance management suite, which includes: auditing, training, documentation management, management of change, observations and risk for environmental, health, safety and quality issues.

Our Incident Investigation and RCA product is the only web-based solution on the market that combines:

  • Incident Reporting
  • Investigation Management and RCA
  • Corrective Actions/Preventive Actions (CAPA) Management
  • Management Dashboards/Statistical Analysis (e.g. LTIR, TRC, OSHA 300 Log)

Additionally, it is fully integrated with other EXP VisionSuite products such as:

  • Audit Management
  • Document Management
  • Environment Management
  • PHA Tracker
  • Quality Management
  • Risk Management
  • Safety Observations
  • Site Safety Statistics

RCA Program Support Services

Program Support Services

Whether improving an existing program or developing a new one, ABS Group can assist your organization with investigation/root cause program improvement services through:

  • Program development services – Our team will work with your organization to develop or improve any or all aspects of your investigation program.
  • Coaching services – We can review ongoing investigations from your analysts and provide detailed feedback to your investigators for continual improvement regardless of the investigation system you are using.
  • Software system improvements – If you are looking to improve your homegrown software solution, we can provide guidance for changes to improve the overall effectiveness.

Investigation Support for Legal Professionals

Investigation-Related Support for Legal Professionals

We frequently provide incident response and cause analysis services to attorneys, solicitors, and barristers acting as internal or external counsel for our customers. We routinely deal with regulators, insurance companies, other attorneys, and other third-parties involved in complex investigations. We use our investigation protocols to gain necessary agreement between all parties to move the investigation along efficiently.

We can also provide expert witness services related to process safety management, mechanical integrity, hazard analyses, management of change, training, and incident investigation.


Related Services

Advanced Engineering

ABS Group has an entire division devoted to engineering investigation, analysis and design top mitigate the impacts of natural and man-made hazards. Our risk modeling, simulation methods, practical engineering and technology-based solutions address hazards to personnel and facilities caused by extreme loads. A few solutions include:

  • Natural Hazards Risk Management
  • Facility Siting
  • Security Vulnerability Assessments

Explosion and Thermal Hazards

Industrial and government clients turn to ABS Group to evaluate explosion and thermal hazards. We model the dynamic response to blast overpressure, fragment impact and blast-generated debris. We perform explosion testing to proof-test protective structures, and fire modeling to assess thermal hazards involving propellants and flammable gases. And assess event mitigation measures to:

  • Reduce severity of incidents
  • Design protective construction
  • Model evacuation procedures
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