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ABS QE Helps Maritime Services Company Maximize Operational Efficiency with ISO Certifications

Read how the ABS Quality Evaluations team in Chile (ABS QE) helped a leading maritime service company, Servicios Maritimos y Portuarios Ltda., to achieve ISO certifications, under an Integrated Management System (IMS) certification, to support the enhancement and overall organizational efficiency in its facilities, starting with its headquarters in Santiago, Chile.

Project Objectives

Port Valparaiso - Shipping Agency Maximize Operational Efficiency with ISO Certifications

Project Overview

Servicios Maritimos y Portuarios Ltda. was created in 1998 as a stevedoring and unloading company. Since then, it has expanded its expertise offering stevedoring and unloading services, reception, storage, packaging and distribution of solid bulk, as well as logistics services for ships and ports. To maintain its reputable world-class service, Servicios Maritimos y Portuarios determined the necessity to achieve three International Organization for Standardization (ISO) standards the sixfacilities they have throughout the country.

This is why, as a leading company in the market, it turned to ABS QE to improve organizational processes, increase competitive capability at the national and international levels and reaffirm commitment to client trust.


  • ISO 9001:2015
  • ISO 14001:2015

  • ISO 45001:2018


Achieving Operational Excellence Across Facilities

ISO 9001:2015 – Ensuring a Successful Quality Management System

It was important for Servicios Maritimos y Portuarios to maintain optimal customer satisfaction and business processes, and minimize product and service-related issues by meeting the ISO 9001:2015 standard and achieving the certification.

By having ABS QE conduct audits to verify and identify the implementation of the ISO 9001:2015 standard, the company was able to surpass stakeholder expectations and engage customer trust by displaying a commitment to quality. 

ISO 14001:2015 – Optimizing the Environmental Management System

By certifying to ISO 14001, organizations like Servicios Maritimos y Portuarios can help reduce consumption, cut costs, and improve environmental stewardship through the implementation of an effective environmental management system. Additionally, this standard helps implement improvements in cost control and compliance with legal requirements.

ABS QE performed the corresponding audits to help ensure the implementation of ISO 14001:2015 across all six locations targeted by Servicios Maritimos y Portuarios. 

ISO 45001:2018  – Maintaining Optimal Health and Safety Practices

The ISO 45001:2018 standard is designed to demonstrate Servicios Maritimos y Portuarios’ commitment to maintaining a safe working environment at any port location by providing a framework to control, identify and reduce the risks associated with health and safety at work.

While ISO 45001:2018 applies to any industry, in the maritime industry its importance lies in helping to ensure port safety. Potential employees, stakeholders, and customers alike are likelier to want to do business with a shipping brand that shows that it prioritizes physical and psychological safety at work.

The Result

Through implementing these international standards and working with ABS QE to complete the certifications, Servicios Maritimos y Portuarios Ltda. demonstrated its commitment to maintaining optimal environmental, health and management practices, allowing it to uphold its competitive value in the maritime industry.

Working with ABS Quality Evaluations

“ABS QE, having vast experience in the maritime field with ANAB accreditation and international prestige, provided us with a base to generate continuous improvement in our organization. With the relevant certificates we possess now, we can continue to serve at a greater capacity nationally and internationally.” – Servicios Maritimos y Portuarios.

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