127: Procedure Difficult to Use
Definition/Typical Issues
Considering the training and experience of the user, was the procedure too difficult to understand or follow? Did the procedure fail to address the needs of the "less practiced" user?
Note 1: Dual coding under Correct Procedure Used Incorrectly (#131) may also be appropriate.
Examples
Example 1
- An inexperienced mechanic made a mistake installing a piece of equipment. The mechanic did not take a copy of the procedure with him because it was long, it used terminology that he did not understand, and he felt he understood the task well enough.
Example 2
- The operator did not use the procedure because of its numerous cross-references to other procedures. To carry all of them would have required a large notebook.
Typical Recommendations
- Develop procedures such that the content provides the least experienced employee with adequate direction to successfully complete required tasks.
- Choose a procedure format that is easy to read and follow.
- Choose a procedure format that is appropriate to the level of complexity of the task.
- If certain job aspects require an employee to be in an awkward position or to wear uncomfortable personal protective equipment, make procedure use as convenient as possible by posting applicable procedures at eye level in an easy-to-read format in these specific locations.
- If tasks require users to reference a procedure in the field, ensure that employees are provided with a concise yet complete (with no references to other procedures) procedure (or checklist) that is easy to carry and use in the field (like a one- or two-page printout of the pertinent procedure).
Cross-References
| Version 10 Element(s) | |
|---|---|
| Node ID | Node Name |
| 114 | Procedure Difficult to Use |