128: Language Issue

Node Language Issue

Definition/Typical Issues

Was there an issue with the languages used in the facility? Did the front-line workers use a different language than the written procedures?

Examples

Example 1

  • An assembly line malfunction procedure was written in English. However, most workers only spoke Spanish. As a result, most assembly line workers did not use the procedure.

Example 2

  • Platform workers primarily spoke Urdu. However, because most supervisors spoke English, most procedures were written in English.

Typical Recommendations

  • Survey workers to determine the predominant languages spoken and read in the facility.
  • Screen workers for reading/writing capabilities prior to hire.
  • Provide training on the languages used in procedures and verbal communications.

Cross-References 

Maritime Element(s)
Node ID Node Name
124 Language Difficulty
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