178: Classroom Training Issue

Definition/Typical Issues

Was there a failure to conduct classroom training in accordance with the training program design? Were unskilled personnel used to perform the instruction? Was the training inconsistent with desired practice? Did the training fail to reflect the current practice? Was there insufficient classroom training?

Examples

Example 1

• Classroom training on the new computerized maintenance management system was about 20 minutes long. It did not cover key aspects regarding work request closeout that were included in the lesson plan.

Example 2

• The instructor who taught the facility siting course was not familiar with the topic. She simply read the slides during the course. As a result, many of the trainees performed the facility siting calculations incorrectly.

Typical Recommendations

• Ensure that training is conducted by qualified instructors.
• Ensure that classroom training addresses all of the learning objectives.
• Ensure that classroom training is consistent with the desired practice.
• Ensure that classroom training is current.