194: Teamwork/Coordination Issue
Definition/Typical Issues
Was there a lack of coordination between workers? Were there overlaps or gaps in the work that was assigned to different groups or team members?
Note 1: This node addresses teamwork issues for the personnel assigned to perform the task. If the wrong personnel were assigned to perform the task, code under the Personnel Selection/Assignment/Scheduling Issue (#190) node.
Examples
Example 1
- Work was being performed on two different portions of a pipeline. The work performed at one booster station affected the work being performed at the receiving station. Because the work of the two groups was not coordinated, a small release of material from the pipeline occurred.
Example 2
- Operators were supposed to take a pump out of service so that maintenance personnel could perform work on it. However, when maintenance personnel went to get authorization to start work on the work request, they discovered that operations had not done anything to the pump. As a result, the maintenance work was delayed until the next day.
Typical Recommendations
- On tasks that require coordination of work, ensure that tasks are assigned to team members and that an adequate means of communication is provided between workers.
- For work that requires coordination of multiple work groups (i.e., operations, maintenance, and chemists), ensure that there are clear methods and means for exchanging information between work groups.
- Coordinate tasks between different work groups. Develop a work plan prior to beginning the work.
- Foster a sense of mutual trust between workers.
- Encourage teamwork.
Cross-References
| Version 10 Element(s) | |
|---|---|
| Node ID | Node Name |
| 191 | Teamwork LTA |
| Maritime Element(s) | |
|---|---|
| Node ID | Node Name |
| 217 | Crew Coordination Issue |
| 219 | Ineffective Teamwork |