202: Language/Translation Issue

Node Language/Translation Issue

Definition/Typical Issues

Was there a miscommunication because of the languages used by the sender and receiver of the communication? Was there a problem with the translation of a statement from one language to another?

Examples

Example 1

  • Front-line personnel predominantly speak Spanish. However, most engineering personnel speak English. As a result, the operators have difficulty discussing issues with the engineering staff.

Example 2

  • A U.S.-based company purchased a plant in Brazil. All of the staff spoke Portuguese. None of the corporate quality staff could understand Portuguese.

Typical Recommendations

  • Provide methods for translating between languages.
  • Provide multilingual speakers in the workforce to assist with translation.
  • Use verification/repeat-back to ensure that communications are understood.
  • Solicit feedback to ensure that the communication was understood.

Cross-References

Maritime Element(s)
Node ID Node Name
230 Language/Translation Issue
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