204: Long Message
Definition/Typical Issues
Was a message or instruction misunderstood because it was too long? Should the message have been written instead of spoken? Could the message have been shortened or broken up?
Examples
Example 1
- An operator was verbally instructed to open Valves A-7, B-4, B-5, C-6, D-6, D-7, D-8, and F-1. He failed to open D-6, resulting in a process upset. No written instructions were given.
Example 2
- A senior chemist told a junior chemist how to draw a sample and analyze it during a radio conversation. The chemist missed some key steps in the process.
Typical Recommendations
- Keep oral instructions short and rehearsed (especially if communicating in noisy areas).
- If several lengthy details must be conveyed, consider providing them as written instructions rather than as oral instructions (i.e., generate a written procedure).
Cross-References
| Version 10 Element(s) | |
|---|---|
| Node ID | Node Name |
| 203 | Long Message |
| Maritime Element(s) | |
|---|---|
| Node ID | Node Name |
| 232 | Long Message |