61: Documents Not Available or Missing

Node Documents Not Available or Missing

Definition/Typical Issues

Were the documents not available, missing, or difficult to obtain?

Examples of documents that are addressed by this node include:

  • Original equipment manufacturers' manuals
  • Material requirements
  • Bill of materials
  • Drawings

Examples

Example 1

  • As part of a capacity upgrade, engineers attempted to determine the design throughput of a blender. No equipment records could be located to determine the design capacity of the equipment.

Example 2

  • Following an incident related to the flare, drawings of the flare internals could not be located.

Example 3

  • Maintenance procedures were being developed for a new freezer. Lack of design information required extensive field verification of equipment configuration to develop the procedure.

Example 4

  • The facility frequently purchased equipment that had been used at other facilities. As a result, personnel often did not have original equipment manufacturers' manuals for the equipment.

Example 5

  • Drawings of a new conveyor control system were only available at headquarters. Plant personnel had to ask for specific drawings to be sent out to them. As a result, they often got by without them.

Typical Recommendations

  • Ensure that drawings are available to all personnel who are required to use them.
  • Provide read-only access to drawings for all personnel.
  • Provide backup power to computers and printers to allow printing of drawings during power outages.
  • Establish an administrative procedure that requires a work permit (or sign-in/sign-out) to be issued and authorized by the controlling work group before another work group may perform job tasks in the controlling work group's area.
  • Document what information is available in a manner that facilitates searches.
  • Maintain a protected archive of documents at a remote location.
  • Ensure that original equipment manufacturers' manuals are stored in a retrievable manner.

Cross-References 

Version 10 Element(s)
Node ID Node Name
100 Document and Configuration Control
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