72: Documentation Content Inaccurate or Incomplete
Definition/Typical Issues
Were there errors or omissions in the content of the documents?
Did the documents fail to reflect the current status? Do documents fail to contain all of the required information? Do documents used by personnel have markups to make them useful?
Examples of documents that are addressed by this node include:
- Hiring records
- Training records
- Qualification records
Examples
Example 1
- An operator overflowed a solvent tank. He had been given the assignment to fill the tank because his records indicated that he had been trained on calculating liquid levels of solutions with specific gravities less than water. The operator had not received this training.
Example 2
- Training records were completed based on the personnel scheduled to attend the training. As a result, personnel who did not attend the training as scheduled were marked as having completed the training when they did not.
Typical Recommendations
- Document the training that an individual is required to receive prior to qualification and to maintain qualification status.
- Ensure that personnel are assigned responsibilities for maintenance of training records.
- Document the training that personnel are required to complete annually.
- Document all in-house, on-the-job, and outside training that an employee completes. Include dates of completion, test scores, instructor comments, certifications, and a description of how competency is assessed.
- Develop methods for controlling access and changes to documents.
- Develop methods for approving changes to personnel documents.
- Establish a training records management system that assigns specific individuals the responsibility for:
- Scheduling employees and instructors for specific training modules
- Alerting employees and supervisors of upcoming training requirements
- Recording training completion dates
- Notifying records management personnel of employee training completion dates
- Forwarding materials that verify employee understanding of the training to records management personnel
Cross-References
| Version 10 Element(s) | |
|---|---|
| Node ID | Node Name |
| 168 | Training Records Incorrect |
| Maritime Element(s) | |
|---|---|
| Node ID | Node Name |
| 184 | Training Records System Issue |