87: Product Control and Acceptance Issue
Definition/Typical Issues
Was there a problem with products and materials manufactured by the facility, including intermediate and final products? Did manufactured goods fail to meet acceptance criteria? Were products manufactured, handled, stored, packaged, or shipped incorrectly? Was the shelf life for the product exceeded?
Note 1: This node applies to materials produced within the facility, including intermediate and finished products. Problems related to purchased materials and parts produced outside the facility or organization are address by the Material/Parts Issue (#80) section.
Examples
Example 1
- An electronic device used for chemical analysis provided incorrect analysis results. As a result, 10,000 gallons of product were later found to be unacceptable at a customer's site. Investigation revealed that the electronic device had been dropped off of a forklift at your facility. Because there was no obvious physical damage, the device was shipped anyway.
Example 2
- Acceptance criteria specified that a moisture test should be performed on a sample of each shipment of powder out of your facility. The warehouse was not told who was supposed to do the test. As a result, the material was shipped to one of your customers without the test being performed.
Example 3
- Because of a snow storm, product could not be shipped on schedule. The warehouse was full of finished product, so it was temporarily stored in narrow aisles in the process area. Some of the product was damaged when an operator ran into the skids with a forklift.
Typical Recommendations
- Develop acceptance criteria for manufactured items that include all relevant parameters.
- Ensure that proper packaging methods are used for the final product.
- Provide proper packaging of finished products to avoid damage during shipping.
- Develop methods to determine appropriate inventory levels.
Cross-References
| Version 10 Element(s) | |
|---|---|
| Node ID | Node Name |
| 85 | Product/Material Control |