89: Product Acceptance Criteria Issue

Definition/Typical Issues

Were acceptance criteria for manufactured items inadequate? Was it difficult to determine whether the manufactured material or item was acceptable?

Examples

Example 1

• Inspection of toilet paper rolls included checks of the dimensions of the roll, the adequacy of the paper rolling process, and the fragrance added to the roll. Acceptance criteria were specified for the roll dimensions and the adequacy of the rolling process. No acceptance criteria existed for the adequacy of the fragrance level. As a result, some batches were shipped without the required fragrance.

Typical Recommendations

• Develop acceptance criteria for manufactured items that include all relevant parameters.
• Ensure that product acceptance criteria can be reasonably implemented through tests.

Cross-References