117: Requirements Not Identified
Definition/Typical Issues
Was there a problem in developing the requirements of the quality assurance program?
Was there a problem in developing a metrics program to assist in evaluating equipment and organizational performance?
Examples
Example 1
- No audits had been developed to determine whether quality assurance inspections of final products were being implemented effectively.
Example 2
- No quality acceptance criteria were in place for machined parts that were used in a drilling operation.
Typical Recommendations
- Develop methods to translate functional requirements into quality assurance requirements.
- Develop methods to translate customer requirements into quality assurance requirements.
- Define safety, reliability, quality, and security program goals.
- Define and track a diverse set of metrics that encompass a balanced mix of both leading and lagging indicators.
- Develop an auditing schedule.
- Implement the auditing schedule.
- Perform internal audits prior to performing external audits.
- Conduct unannounced field inspections of contractor work activities.
- Periodically audit contractor records.
- Identify measures by which training program effectiveness will be judged.
- Establish and collect data on performance indicators and efficiency indicators.
- Establish metrics data on the readiness review process.
- Provide input to internal audits of readiness review practices based upon learnings from the performance indicators.
- Perform management reviews of management systems, such as the incident investigation process.
- Define the roles of personnel in monitoring and analyzing metrics.
- Develop appropriate metrics for each management system.
Cross-References
| Version 10 Element(s) | |
|---|---|
| Node ID | Node Name |
| 82 | Audits LTA |
| Maritime Element(s) | |
|---|---|
| Node ID | Node Name |
| 92 | Audit Issue |