120: Issue Tracking/Implementation Issue
Definition/Typical Issues
Was there a problem in tracking quality issues?
Was there a problem in tracking the implementation of recommendations related to metrics? Did the organization fail to assign the recommendations to a specific individual?
Examples
Example 1
- Quality issues were tracked by each quality control specialist. There was no centralized list of issues. As a result, issues were not appropriately prioritized for resolution.
Example 2
- A number of action items had been generated from quality audits. The facility tracked the open items by using a simple document table. Only one person had access to the table. As a result, it was difficult for managers to identify which actions were assigned to them.
Typical Recommendations
- Develop a database to track the status of action items.
- Periodically review the action items in the database.
- Assign all action items to personnel.
- Ensure that personnel are aware of the action items assigned to them.
- Communicate progress toward goals.
Cross-References
| Version 10 Element(s) | |
|---|---|
| Node ID | Node Name |
| 82 | Audits LTA |
| Maritime Element(s) | |
|---|---|
| Node ID | Node Name |
| 92 | Audit Issue |