6: Cause Cannot Be Determined
Definition/Typical Issues
This node addresses issues that cannot be coded elsewhere on the map because of insufficient information.
Typical issues that are coded under this node include:
- No data exist
- Data are not available to the facility
- The facility doesn't want to pay for the data
Examples
Example 1
- A customer complained that the materials sent to him were out of specification. However, when the lab sample was tested, it was acceptable. When the customer retested the material, his test also indicated that the material was acceptable. Product manufactured from this batch was also acceptable.
Example 2
- A spurious shutdown of a computer in the order receiving department caused a delay in handling a customer's request. The problem could not be recreated. It could not be determined whether it was equipment failure or human error that led to the shutdown.
Typical Recommendations
- Develop additional data-gathering and recording methods in an effort to obtain sufficient information to determine the causes of subsequent failures.
Cross-References
| Version 10 Element(s) | |
|---|---|
| Node ID | Node Name |
| 14 | Other |
| Maritime Element(s) | |
|---|---|
| Node ID | Node Name |
| 19 | Other |