ISO 9001 - How to Apply Quality Management in the Service Industry
What comes to mind when you think of the ISO 9001 standard? While most people assume it only applies to organizations that produce physical products purchased by a company or consumer, this is not always the case. ISO 9001 can be effectively applied in the service industry.
Learn why ISO 9001 is one of the most popular standards for organizations and how the benefits can streamline your business processes in the service industry and increase customer satisfaction.
What We Cover:
- What are Services and Service Science?
- The importance and benefits of Quality Management Systems (QMS)
- How to adopt ISO standards in the service industry
- The ISO 9001 certification process
David Selch, Director, ServiceReboot
David Selch is a business scientist focused on increasing profitability for service providers, in particular, by answering questions on the sales and marketing of services and operational issues related to service inputs. He is the Director of his company, ServiceReboot. In his past life, David served as a Vice President at two award-winning technology-based service companies and as a course developer and instructor with the Faculty of Business and Economics at the University of Winnipeg. In 2019, Cambrian Publishing released his book, Service Reboot, The New Science of Selling, Marketing, and Managing Services.
Haskell Bahar, Director, Ricoh Corporation
Haskell Bahar is a senior executive at Ricoh Corporation. He is currently the Director of International Business Certifications and Standards and has a wealth of experience in the implementation and practice of ISO management systems, including quality, environment and information security management.
Nazim Chowdhury, Director, Strategic Development
Nazim Chowdhury is currently the Director of Strategic Development at ABS Group's management system subsidiary ABS Quality Evaluations, Inc. He is responsible for delivering comprehensive market solutions and working with organizations to deliver assurance strategies and solutions that drive sustainable practices and unlock business potential.
About ABS Group
ABS Group of Companies, Inc. (www.abs-group.com), through its operating subsidiaries, provides technical advisory and certification services to support the safety and reliability of high-performance assets and operations in the oil, gas and chemical, power generation, marine, offshore and government sectors, among others. Headquartered in Houston, Texas, ABS Group operates with more than 1,000 professionals globally. ABS Group is a subsidiary of ABS (www.eagle.org), a leading marine and offshore classification society.