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Carol J. Robinson

Vice President; Pillar Management Associates

Carol Robinson is the Vice President of Pillar Management Associates, a process improvement and ISO 9000 consulting firm that she and her partner created in 1997. Her background is primarily in quality and environmental systems, business management and manufacturing engineering.

Carol started her career as a manufacturing engineer for Dana Corporation, a Fortune 500 tier 1 automotive supplier where she also held the position of Quality Assurance Manager. She then joined AMBAC International as a Senior Quality Engineer. Carol then joined the University of South Carolina as the Associate Technical Director of a NIST sponsored program called the Southeast Manufacturing Technology Center (SMTC) that helped small manufacturers become more competitive. She subsequently was asked to create an ISO 9000 registrar and was the co-creator of American Quality Assessors (AQA), an ANSI-RAB accredited registrar. She was the Director of Registration at AQA until early 1997 when she and her partner formed Pillar Management Associates. Carol then started two more registrars eventually turning the management over to the owners upon accreditation.

Carol is a RAB certified quality systems lead auditor with over 150 QMS, EMS and OH&S audits. She is an ASQC CQE and CQA. She has a BSIE from the University of Toledo, a MBA from the University of South Carolina and is a Ph.D candidate in Operations Management at USC.

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